Support

Having trouble? See if you can find a solution among our frequently asked questions, or drop a line to our friendly Support Team using the contact form below.

ABOUT US

  • Who are we?

    TradingHD was founded by iBus Media Ltd in partnership with hedge fund manager Lex van Dam in the belief that the retail financial services industry lacks the knowledge and skills to create individual success stories.

    Combining the expertise of our high profile instructors, TradingHD is the first trading and investment education company in the world to offer premium quality education tailored for individual retail traders and investors.

    By providing high quality education we also aim to contribute to the quality and transparency of the financial education industry.

  • What are TradingHD’s main services?

    Pick and choose from a rich range of trading and investment courses: FX, stocks, equities, indexes and specialist trading and investment strategies.

    We provide:

    • Online courses, workbooks, online tests
    • Individual learning programs
    • Webinars, in-class teaching, one-on-one mentoring programs
    • Seminars and conferences

    For corporate clients, we offer educational programs specifically tailored to your business needs as well as strategic advice and win-win partnership opportunities for those who share our goals and values.

  • Who are our educators/instructors?

    THD’s educators are high profile investment and trading professionals, many with over 20 years of experience in top tier institutions such as Goldman Sachs and prominent hedge funds.

    Our experts share their methods and teach what they practice.

    To learn more about our educators, please click here.

  • How are we different from other trading and investing education out there?

    Only with us you will learn to trade like the legends do.

    We help our students develop the skills and confidence needed to take their trading and investing to the next level. TradingHD is committed to providing our clients with the highest quality of finance, trading and investment training as well as an enjoyable learning journey.

  • Are TradingHD’s courses certified?

    The courses based on Lex van Dam’s 5-Step-Trading(R) methodology are certified by CFP and IMCA.

    All TradingHD’s content is supervised by Lex van Dam. Lex is regulated by the FCA and TradingHD adheres to the highest professional and ethical standards.

  • Why should I take courses with TradingHD and not elsewhere?

    There are many reasons why learning with TradingHD is the best choice for those looking to succeed. Here are just some of them:

    Expertise and experience

    • Learn from high profile investment and trading professionals, many with over 20 years of experience at places such as Goldman Sachs and prominent hedge funds
    • Our experts share their methods and teach what they practice!
    • Leading experts at your fingertips - feel free to ask questions directly

    Structured and comprehensive

    • Pick and choose from a rich range of topics and courses to fit your personal interests
    • Our educators cover topics as requested by THD's Content Board and by special request from our customers
    • All our courses are approved by the Board or certified by accredited bodies

    Service and support

    • With our high quality videos you can learn in a visually attractive way, just like watching a documentary!
    • Money back guarantee
    • Dedicated customer support team - we aim to respond to all inquiries within 12-24 hours
  • Who are TradingHD’s courses most suited for?

    Currently our courses are designed for beginners. However, if you are a more experienced trader or investor and you would like to refresh your knowledge or ask us a specific question, we would be happy to hear from you. Our team of experts can also tailor a course to suit your needs.

  • How can I get in touch with TradingHD?

    You can contact us by filling the form below.

  • Can I contact the educator whose course I am taking?

    Yes. The wisdom of our experts is at your fingertips, so feel free to ask any questions you may have. To contact the instructor, please fill the form inside educator profile page.

PURCHASES AND REFUNDS

  • How do I pay for the course?

    We accept most credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB and Diner's Club.

  • How do I access the course once I have paid for it?

    During the purchase process you will have to create a new account or log in through your Facebook, Google+ or LinkedIn account.

    Once logged in you will be able to access your dashboard where all purchased courses will appear.

  • Where are you going to use my email address?

    On rare occasions you may receive our newsletter with special offers or updates. You will always be able to unsubscribe from our mailing list by clicking the “Unsubscribe” link at the bottom of the email.

    For more detailed information, please read our Terms of Use.

  • How do I get a refund?

    To request a refund, please contact us by using the contact form at the bottom of this page, or send an email to info@tradinghd.com with “Refunds” as the subject line.

    Our support team will then contact you within 24 hours.

TAKING COURSES

  • Is there a timeframe in which to complete the course?

    No. Once you have purchased the course, you can view it as many times as you like.

  • What setup do I need to view TradingHD’s courses?

    You can view our courses on a Mac or Windows machine. Install the latest version of Adobe Flash Player or an HTML5 compatible browser (Google Chrome, Firefox, Safari or Internet Explorer v9 and up). Broadband connection is preferred for a smoother experience.

    If you have any other technical questions, please do not hesitate to contact us!

Can’t find an answer?

Drop us a line and our Support Team will answer within 24 hours.

Contact Information

4th Floor Exchange House
54 - 58 Athol Street
Douglas | Isle of Man | IM1 1JD
UK

T: +44 1624 695510
uk@ibusmedia.com

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